London Facets offer Free Delivery Nation Wide. International orders under £300.00 may incur a small delivery charge that will be made clear during the check out process.
We maintain stock of most of our popular items for quick dispatch and delivery normally within 5-7 working days. If you would like a specific lead time on a product please feel free to contact us.
We make every effort to dispatch your item as soon as possible. In-stock items are generally dispatched within 5-7 working days of receiving your order, non-stock items and custom bespoke pieces may take between 2-3 weeks to be dispatched. If you are in urgent need of an item please contact us.
Please ensure that someone is available to sign for the parcel at the delivery address.
At the time of delivery it is imperative that the recipient looks over the parcel for damage or any signs of tampering prior to signing for the package. If the parcel has visible sign of damage or tampering you are strongly advised to reject the delivery. This is for your own protection. If the product has become damaged during transit, it will not be covered under your warranty if you sign for the damaged parcel.
By rejecting the parcel, the courier will be held responsible for any damage or tampering and a replacement will be shipped out to you as soon as possible.
If you are not available to accept your parcel, the courier will leave instructions on how you can rearrange delivery or collect your parcel.
Furthermore, if your parcel is not collected within the allocated time frame, our courier will return the parcel back to us and you may incur additional charges to have it shipped out again.
London Facets appreciate that your purchase may be a surprise for the person who happens to sign for your delivery. At no expense to you, we ship your orders using generic inconspicuous stress free outer packaging. Although, just like opening an Oyster, you will find your pearl of a product packaged beautifully within.
We Use Royal Mail as our primary Courier. We believe they offer the best customer service with accurate delivery times and ensuring minimal disruption to your daily routine.
We use highly reputable couriers to dispatch our goods such as DPD, Royal Mail and FedEx to heavily reduce the chances of anything happening to your items.