We proudly offer a 30 day money back guarantee, providing goods are returned in their original packaging with any warranty cards and diamond certificates (where applicable). Goods must be unworn, unused, unmodified and in a saleable condition. We reserve the right to refuse the return of any item that does not meet the returns criteria according to London Facets sole discretion.
We are unable to offer a refund on any engraved jewellery, bespoke pieces and rings that have been altered to size G and under.
Not to worry, if your ring doesn’t fit simply send it back to us and we will happily resize the ring at no extra cost. We can only offer this complimentary service once for free. a small fee will be charged for additional resizing requests. please allow a turn around time of 5 working days for resizing to be completed and dispatched. Please contact us before sending your item back.
Should you wish to return an item please fill in the returns form you can find on this page. Please do not send your items until you receive a reference number as our returns are processed at a different address. It is the purchasers responsibility to arrange for the safe return of the items to London Facets, for this reason we would recommend using a recorded postal service.
Once we have received and inspected the item we will endeavour to have your money refunded within 3-5 working days.