We are happy to exchange any item up to 30 days after the initial purchase date, providing goods are returned in their original packaging with any warranty cards and diamond certificates (where applicable). Goods must be unworn, unused, unmodified and in a saleable condition. we reserve the right to refuse the return of any item that does not meet the returns criteria according to London Facets sole discretion. Pleas fill in the form on the Returns Page describing your exchange request.
We are unable to offer an exchange on any engraved jewellery and rings that have been altered to size G and under.
Please complete the form on our Returns Page. Do not send your item until you receive a reference number as our returns are processed at a different address. It is the purchasers responsibility to arrange for the safe return of the item to London Facets, for this reason we recommend using a recorded postal service. Goods must be returned to London Facets prior to the replacement item being Dispatched.
Once we receive the returned item(s) we will inspect the goods against our returns criteria. If you have chosen to exchange for a product of a higher value we will request further payment at this point. After your payment has cleared we will endeavour to have your item dispatched within 3 working days.